Using a helpdesk to make support easier

If you answer any more than a few emails a week, & do so in capacity that requires accountability & reasonable response times, it’s likely time you started using a helpdesk. A helpdesk often is a centralized piece of software where folks can get support. Many feature frequently asked questions, knowledgebase articles & the ability to submit tickets and inquiries. There are many, many available versions with varied features. I’d highly recommend tinkering with each and finding one that fits your needs.

More …

Providing good support as a small team.

Support is 24/7, 365 days a year, whether you’re selling flower bouquets, or running a web design firm, it’s the one thing we all have in common. Inundated in requests? Welcome! We feel your pain. One of our long-term web hosting clients Josh who runs a web development firm offering wordpress plugins & design, recently posted a blog post on this very topic. Support is hard, but not impossible.

More …

Securing WordPress

You’re likely a WordPress user, admin., or, know someone who is. With it powering roughly 23% of the web, it’s both popular with users, developers & hackers alike. Yay, WordPress is great (and powers this blog).

More …

The death of voicemail

Phonecalls can solve problems in seconds: They are amazing. There are honestly few things I enjoy more than the refreshing sound of a human voice. To be able to respond with a simple “Mmhm.”, “Absolutely!” or something in between. I love them (and the clients, friends and family behind them), and, honestly it’s one of the few reasons I continue to operate fused after well beyond a decade.

More …

How to save time and money on web hosting

Web hosting is important in this day & age, and quality web hosting can be prohibitively expensive. I’m going to provide a few helpful hints on how to pick a cheaper web hosting solution & still get reasonable uptime and performance.

More …