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Account Access & Sub-accounts

Fused allows you to add various types of account access levels, from simple users being carbon copied on email messages to full unfettered account access. While we suggest you refer to your own company's security policy, below we'll detail a few of our own recommendations & how to implement them.

Adding an account contact or sub-account

In order to add an account contact, sub-account or update an existing contact, you'll need to access our client area.

Immediately upon logging in, you'll see a box that contains a list of your contacts. You can use the New Contact... link to create a new contact, or edit any existing contacts by selecting their contact name.

Once there, you'll need to fill out their contact information. We require at least an email address & phone number per contact, the latter of which will only be used to verify callback requests. Once you've populated the contact details, you're afforded a slew of other permissions/preferences:

Sub-account permissions

By checking the Tick to configure as a sub-account with client area access box, you're providing the contact the ability to login to our client area using their email address and the password you create. In doing so, you're afforded a number of additional permissions. We highly recommend that any user allocated sub-account(s) immediately enable 2-factor authentication upon login, available beneath Update > Security Settings

Note

While affording a sub-account/contact the ability to open tickets/modify account information, please note that Fused teammates will use their best judgement when requests are submitted. In extreme circumstances, we'll reach out to the account holder to clarify/verify requests.

Permission Feature Use-case/dangers
Modify Master Account Profile Allowing master account profile modifications, thereby allowing a sub-account the ability to modify the master profile/contact information. Company owners who might need to update contact details. Enable only when necessary.
View Products & Services Checking this allows the sub-account to view an account's products & services Billing, IT
Perform Single Sign-on Single sign-on access allows a sub-account direct access to hosting accounts. Great for developers/teammates that need access to a hosting account, but may not need the username/password. Allows unfettered access to 100% of hosting accounts, enable only when necessary.
Manage Domain Settings Allowing domain settings to be managed let's a sub-account modify dns, domain contacts, retrieve an epp, etc. IT management in rare circumstances. Enable only when necessary.
View & Accept Quotes Allows a sub-contact to view & accept quotes IT Provisioning, Marketing
View & Manage Affiliate account Allows a sub-contact to view & manage an account's affiliate details Self-explanatory
Place New Orders/Upgrades/Cancellations Allows a sub-contact to place new orders, perform upgrades, and cancel accounts IT Management, we recommend against giving out this feature as it supports instant cancellation requests
View & Manage Contacts Allows a sub-contact to generate additional contacts/sub-accounts IT Management, Company owners
View & Modify Product Passwords This allows a sub-contact to see service passwords We recommend using single sign-on as an alternative
View Domains This allows a sub-contact to view domain names within an account Allows viewing of domain names, not particularly sensitive
View & Pay Invoices This permission allows a sub-contact the ability to view & pay invoices, alongside updating credit card information Billing
View & Open Support Tickets This permission allows a sub-contact the ability to view & create support tickets Any authorized contact should have this, though note it allows access to historical tickets (and possibly sensitive information)
View Emails This permission allows a sub-contact the ability to view an account's email history Allows historical access to email, possibly revealing sensitive data. We recommend against allowing this

Email preferences

The email preferences section allows you to select which emails a contact will receive a copy of, with the exception of Support Emails, which allows a contact to open tickets with Fused. Most are self-explanatory:

Email Preference Use-case
General Emails General Announcements & Password Reminders
Product Emails Receive copies of order details, welcome emails, etc.
Domain Emails Receive copies of domain name renewal notices, registration confirmations, etc.
Invoice Emails Receive copies of invoices & billing reminders
Support Emails Allows a contact to open support tickets with Fused. Only enable when necessary