Billing FAQ

Changing your default payment method

If you would like your default payment method to swap from one option to another (paypal, credit card, mail in payment, etc), you can set one within our billing system.

  1. Login to our client area
  2. Select the green Update link, or Edit Account Details beneath the 'Hello, Name!' menu in the upper right.
  3. Change the Payment Method dropdown to your preferred payment method.

Use Default

If you set the payment method to Use default, it'll retain whichever original payment method was used per to sign up for each service.


Updating or adding a credit card as a payment method

  1. Login to our client area
  2. Navigate to billing > payment methods.
  3. Select Add New Credit Card
  4. Enter your new card information in the fields provided, and select save changes.
  5. To set this new card as the default, on the next screen, select Set as default next to that card to ensure its the default Fused uses.

Outstanding invoices

If you have outstanding invoices, you can pay them via Billing > My invoices, and then Pay all.

Late payments

Web hosting

Web hosting accounts are automatically suspended 14 days after an invoice is overdue. Additional services like SSL certificates are impacted immediately upon the renewal date if an invoice remains unpaid.

Domain names immediately expire after the invoice due date

Unable to make payment

If you're unable to pay by the due date, contact us. We'll do our best to ensure your services don't get suspended.

Cancellation of services

Web Hosting Account Cancellation

To cancel an account, follow these steps:

  1. Login to our client area
  2. Navigate to services > my services in the navigation menu
  3. Select the active link on the far right of the service of the service you wish to cancel.
  4. Select 'Request Cancellation' on the left & follow the steps.

If “immediate” cancellation is selected, service is terminated instantly.

Domain Name Cancellation

To turn off auto-renewal on a domain name, follow these steps:

  1. Login to our client area
  2. Navigate to domains > my domains in the navigation menu
  3. Select the wrench link on the far right of the domain name of the service you wish to cancel.
  4. Select 'Auto Renew' in the upper left, & select 'Disable auto renew' on the next page.

Do note that we will still need to send several notices of expiration, despite a cancellation request.

Note

Domain names don't instantly terminate, they simply avoid renewing. If you wish to make a domain name stop showing up on the internet you'll need to remove all forms of its DNS. We can help, contact us

Cancelling a PayPal Subscription

In some circumstances, you might end up with some leftover PayPal subscriptions that also need canceled. You can terminate them like such:

  1. Log in to your PayPal account at https://www.paypal.com
  2. Click the My Account tab.
  3. Click the History subtab.
  4. Make sure you are viewing All Activity.
  5. Set the date range to start at a time before your subscription was created, and then click the Show button.
  6. Click the Subscriptions link.
  7. Click Details next to the subscription.
  8. Click Cancel Subscription button at the bottom of the page.