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Common Email Problems

Old messages suddenly start downloading again.

If older email messages suddenly start appearing in your inbox as if they're new & unread:

Quota

When an email account or hosting account hits it's quota, it corrupts an account related cache that marks all email as unread. To correct this increase your email account quota.

Spam

Fused has several levels of spam filtering by default, which should cope with the bulk of messages you receive. You're welcome to take it a step further and enable local filtering as well, which is where SpamAssassin steps in.

Setting up some basic spam filters

Let's setup a filter to move any incoming spam to a junk folder for a particular email user. You can play with these settings, but we recommend you always deliver spam to a specific folder rather than setting it to delete automatically.

You can create this rule globally, or, for a single user. This same filtering system can be used for granular filters, but we don't cover that here.

Creating a global spam filter

Global spam filters apply to all email addresses on an account, use them wisely.

  1. Login to cPanel.
  2. Select 'Global Email Filters'
  3. Select 'Create new filter'
  4. Populate a name in the 'Filter name' field, for ex., 'viagra spam'
  5. Change the 'From' dropdown to 'Spam Status'
  6. Change the 'Contains' dropdown to 'begins with'.
  7. Insert the word 'Yes' (Note the capitalized Y) in the field available.
  8. Change the 'Actions' dropdown to 'Deliver to a folder' & hit browse.
  9. From here, select your junk folder and hit create.

Creating a spam rule for a single user

Rules for a single user apply to just that user.

  1. Login to cPanel.
  2. Select 'Email Filters'
  3. Select 'Create new filter'
  4. Populate a name in the 'Filter name' field, for ex., 'spam'
  5. Change the 'From' dropdown to 'Spam Status'
  6. Change the 'Contains' dropdown to 'begins with'.
  7. Insert the word 'Yes' (Note the capitalized Y) in the field available.
  8. Change the 'Actions' dropdown to 'Deliver to a folder' & hit browse.
  9. From here, select your junk folder and hit create.

Enable SMTP authentication in iOS

Our systems require outgoing SMTP authentication to be enabled in order to send mail through our systems. Here's how you can enable it within most versions of iOS:

On your device:

  1. Select "Settings" from the home page
  2. Scroll down and Select "Mail, Contacts, Calendars."
  3. Select the email account to modify
  4. Scroll down to "Outgoing Mail Server" and click "SMTP"
  5. Click on the "Primary Server"
  6. Make sure the slider is "On"
  7. Ensure that "Authentication" is set to password.

Everything should then work. Get in touch if you have any questions!