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Flushing your Browser Cache or using an incognito window

You might be asked you to flush your browser cache for troubleshooting.

Below are instructions for each of the common browsers alongside instructions on how to use incognito mode (bypasses your cache), which might help with troubleshooting. We recommend the latter rather than flushing your cache, but, your mileage may vary depending on issue.

Google Chrome

Flushing your cache in google chrome

  1. Open Chrome Settings: Click the three dots in the top-right corner and select 'Settings'.
  2. Access Privacy Settings: Navigate to 'Privacy and security' > 'Clear browsing data'.
  3. Select Time Range: Choose the time range to clear the cache (e.g., 'All time' for a complete flush).
  4. Clear Cache: Check 'Cached images and files' and click 'Clear data'.

Open a new page in incognito mode in google chrome

  • Open Incognito Mode: Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac).


Flushing your browser cache in Firefox

  1. Open Options: Click the menu button and select 'Options'.
  2. Go to Privacy: Navigate to 'Privacy & Security' and scroll to the 'Cookies and Site Data' section.
  3. Clear Cache: Click 'Clear Data', check 'Cached Web Content', and click 'Clear'.

Open an private window in firefox to bypass your cache

  • Open Private Window: Press Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac).

Microsoft Edge

Flushing your cache in Microsoft Edge

  1. Open Settings: Click the three dots and select 'Settings'.
  2. Access Privacy Settings: Go to 'Privacy, search, and services'.
  3. Clear Browsing Data: Under 'Clear browsing data', click 'Choose what to clear'.
  4. Select Cache: Check 'Cached images and files' and click 'Clear now'.

Opening a private window in Microsoft Edge

  • Open InPrivate Window: Press Ctrl+Shift+N (Windows).


Flushing your cache in Safari

  1. Open Preferences: In Safari, go to 'Safari' > 'Preferences'.
  2. Advanced Tab: Click the 'Advanced' tab and enable the 'Show Develop menu in menu bar'.
  3. Develop Menu: From the menu bar, select 'Develop' > 'Empty Caches'.

Opening a private window in Safari

  • Open Private Browsing: Go to 'File' > 'New Private Window'.