WordPress security changelog
MEDIUM CVE-2025-12641 Deferred

Awesome Support - WordPress HelpDesk & Support: A security weakness

Awesome Support - WordPress HelpDesk & Support is affected by a security weakness. The vulnerable path is reachable without authentication. The resulting impact depends on how the affected component exposes the vulnerable operation.

CVE / CNA score 6.5 CVSS 3.1 · security@wordfence.com
NVD score Pending NVD has not published its own CVSS assessment.
Component
Awesome Support - WordPress HelpDesk & Support
Plugin slug
awesome-support
Affected
See vendor advisory
Safe version
See mitigation notes
Published
Jan 16, 2026
Weakness
CWE-862 — Missing Authorization

This CVE was published Jan 16, 2026 and is one of 27 known issues for this plugin.

What to do

Update, patch or deactivate.

Update Awesome Support - WordPress HelpDesk & Support to a release outside the affected range, or disable and remove it until a fixed version is available.

No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.

Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.

Source record

Technical description

The Awesome Support - WordPress HelpDesk & Support Plugin for WordPress is vulnerable to authorization bypass due to missing capability checks in all versions up to, and including, 6.3.6. This is due to the 'wpas_do_mr_activate_user' function not verifying that a user has permission to modify other users' roles, combined with a nonce reuse vulnerability where public registration nonces are valid for privileged actions because all actions share the same nonce namespace. This makes it possible for unauthenticated attackers to demote administrators to low-privilege roles via the 'wpas-do=mr_activate_user' action with a user-controlled 'user_id' parameter, granted they can access the publicly available registration/submit ticket page to extract a valid nonce.

CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:L

References

Primary and upstream sources