WordPress security changelog
MEDIUM CVE-2026-4654 Deferred

Awesome Support – WordPress HelpDesk & Support Plugin: A security weakness

Awesome Support – WordPress HelpDesk & Support Plugin is affected by a security weakness. Exploitation requires at least subscriber-level access. The resulting impact depends on how the affected component exposes the vulnerable operation. The published affected range is <= 6.3.7.

CVE / CNA score 5.3 CVSS 3.1 · security@wordfence.com
NVD score Pending NVD has not published its own CVSS assessment.
Component
Awesome Support – WordPress HelpDesk & Support Plugin
Plugin slug
awesome-support
Affected
<= 6.3.7
Safe version
> 6.3.7
Published
Apr 08, 2026
Weakness
CWE-639 — Authorization Bypass Through User-Controlled Key

This CVE was published Apr 08, 2026 and is one of 27 known issues for this plugin.

What to do

Update, patch or deactivate.

Update Awesome Support – WordPress HelpDesk & Support Plugin to a release after 6.3.7, or disable and remove it until a fixed version is available.

A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.

Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.

Source record

Technical description

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

References

Primary and upstream sources