ELEX WordPress HelpDesk & Customer Ticketing System: Privilege escalation or authentication bypass
ELEX WordPress HelpDesk & Customer Ticketing System is affected by privilege escalation or authentication bypass. Exploitation requires at least contributor-level access. A successful request can grant permissions or access that the caller should not possess.
- Component
- ELEX WordPress HelpDesk & Customer Ticketing System
- Plugin slug
elex-helpdesk-customer-support-ticket-system- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Dec 02, 2025
This CVE was published Dec 02, 2025 and is one of 7 known issues for this plugin.
Update, patch or deactivate.
Update ELEX WordPress HelpDesk & Customer Ticketing System to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
NVD vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H