ELEX WordPress HelpDesk & Customer Ticketing System: A security weakness
ELEX WordPress HelpDesk & Customer Ticketing System is affected by a security weakness. Exploitation requires at least subscriber-level access. The resulting impact depends on how the affected component exposes the vulnerable operation.
- Component
- ELEX WordPress HelpDesk & Customer Ticketing System
- Plugin slug
elex-helpdesk-customer-support-ticket-system- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Feb 05, 2026
- Weakness
- CWE-862 — Missing Authorization
This CVE was published Feb 05, 2026 and is one of 7 known issues for this plugin.
Update, patch or deactivate.
Update ELEX WordPress HelpDesk & Customer Ticketing System to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Missing Authorization in all versions up to, and including, 3.3.5. This is due to missing capability checks on the eh_crm_ticket_general function combined with a shared nonce that is exposed to low-privileged users. This makes it possible for authenticated attackers, with Subscriber-level access and above, to modify global WSDesk settings via the `eh_crm_ticket_general` AJAX action.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N