ELEX WordPress HelpDesk & Customer Ticketing System: Dangerous file upload

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments. This makes it possible for unauthenticated attackers to upload files that may be executable, which makes remote code execution possible. The export supplies no additional endpoint, action, parameter or function details beyond those described above.

CVE / CNA score 9.8 CVSS 3.1 · security@wordfence.com

NVD score Pending NVD has not published its own CVSS assessment.

Component: ELEX WordPress HelpDesk & Customer Ticketing System
Plugin slug: elex-wordpress-helpdesk-customer-ticketing-system
Affected: <= 3.3.7
Safe version: See mitigation notes
Published: Oct 16, 2026
Weakness: CWE-434 — Unrestricted Upload of File with Dangerous Type

This CVE was published Oct 16, 2026 and is one of 2 known issues for this plugin.

What to do

Update, patch or deactivate.

This archive could not confirm a fixed version from the official author notes reviewed through 3.3.8. 3.3.8 states compatibility only; vague 3.3.7 security notes are inside the affected range. Consult the author for current remediation guidance; restrict or disable affected functionality when warranted. Official notes: https://wordpress.org/plugins/elex-helpdesk-customer-support-ticket-system/#developers.

No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.

Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.

Source record

Technical description

CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

References

Primary and upstream sources

Data attribution: This product uses the NVD API but is not endorsed or certified by the NVD.

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