JS Help Desk – AI-Powered Support & Ticketing System: SQL injection
JS Help Desk – AI-Powered Support & Ticketing System is affected by SQL injection. The vulnerable path is reachable without authentication. A successful request can alter database queries and expose or modify WordPress data.
- Component
- JS Help Desk – AI-Powered Support & Ticketing System
- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Mar 04, 2026
This CVE was published Mar 04, 2026 and is one of 1 known issue for this plugin.
Update, patch or deactivate.
Update JS Help Desk – AI-Powered Support & Ticketing System to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N