JS Help Desk search exposes every support ticket to Subscribers
JS Help Desk before 3.1.4 returns support-ticket content through a nonce-gated search handler without an authorization or ownership check. Any authenticated Subscriber-or-higher user who can obtain the nonce can search or select other users' tickets and read their subjects and full message bodies. The published.
- Component
- JS Help Desk
- Plugin slug
js-help-desk- Affected
- < 3.1.4
- Safe version
3.1.4- Published
- Jul 31, 2026
This CVE was published Jul 31, 2026 and is one of 13 known issues for this plugin.
Update, patch or deactivate.
Update JS Help Desk to 3.1.4 or later. Review authenticated search requests for cross-account ticket access or enumeration, determine which ticket bodies may have been returned, and handle exposed support content according to the site's privacy and incident-response obligations.
A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The JS Help Desk WordPress plugin before 3.1.4 does not perform authorization or ownership checks before returning support-ticket content in a nonce-gated search handler, allowing any authenticated user (Subscriber and above) to read the subject and full message body of every other user's support tickets.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N