JS Help Desk – The Ultimate Help Desk & Support Plugin: Sensitive information exposure
JS Help Desk – The Ultimate Help Desk & Support Plugin is affected by sensitive information exposure. The vulnerable path is reachable without authentication. Successful exploitation can disclose data that should not be available to the caller.
- Component
- JS Help Desk – The Ultimate Help Desk & Support Plugin
- Plugin slug
js-support-ticket- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Feb 13, 2025
This CVE was published Feb 13, 2025 and is one of 20 known issues for this plugin.
Update, patch or deactivate.
Update JS Help Desk – The Ultimate Help Desk & Support Plugin to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N