JS Help Desk – The Ultimate Help Desk & Support Plugin: A security weakness
JS Help Desk – The Ultimate Help Desk & Support Plugin is affected by a security weakness. Exploitation requires an authenticated WordPress account. The resulting impact depends on how the affected component exposes the vulnerable operation.
- Component
- JS Help Desk – The Ultimate Help Desk & Support Plugin
- Plugin slug
js-support-ticket- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Feb 04, 2025
This CVE was published Feb 04, 2025 and is one of 20 known issues for this plugin.
Update, patch or deactivate.
Update JS Help Desk – The Ultimate Help Desk & Support Plugin to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N