JS Help Desk – AI-Powered Support & Ticketing System: SQL injection
JS Help Desk – AI-Powered Support & Ticketing System is affected by SQL injection. The vulnerable path is reachable without authentication. A successful request can alter database queries and expose or modify WordPress data. The published affected range is <= 3.0.4.
- Component
- JS Help Desk – AI-Powered Support & Ticketing System
- Plugin slug
js-support-ticket- Affected
- <= 3.0.4
- Safe version
> 3.0.4- Published
- Mar 26, 2026
This CVE was published Mar 26, 2026 and is one of 20 known issues for this plugin.
Update, patch or deactivate.
Update JS Help Desk – AI-Powered Support & Ticketing System to a release after 3.0.4, or disable and remove it until a fixed version is available.
A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N