JS Help Desk: A security weakness
JS Help Desk is affected by a security weakness. Exposure depends on how the affected operation is made reachable by the site. The resulting impact depends on how the affected component exposes the vulnerable operation. The published affected range is n/a through <= 3.0.3.
- Component
- JS Help Desk
- Plugin slug
js-support-ticket- Affected
- n/a through <= 3.0.3
- Safe version
3.0.4- Published
- Mar 25, 2026
This CVE was published Mar 25, 2026 and is one of 20 known issues for this plugin.
Update, patch or deactivate.
Update JS Help Desk to 3.0.4 or later, or disable and remove it until a fixed version is available.
A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
Authorization Bypass Through User-Controlled Key vulnerability in JoomSky JS Help Desk js-support-ticket allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects JS Help Desk: from n/a through <= 3.0.3.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N