Support Genix attachment downloads let visitors traverse and read server files
Support Genix before 1.4.48 does not prevent directory traversal in its ticket-attachment download route. An unauthenticated visitor can supply a crafted path that escapes the intended attachment directory and read server files whose extension is on the route's allowlist, including private attachments from other users' tickets. The published record does not disclose the route, path parameter, traversal encoding or download function.
- Component
- Support Genix
- Plugin slug
support-genix- Affected
- < 1.4.48
- Safe version
1.4.48- Published
- Aug 01, 2026
- Weakness
- Not assigned
This CVE was published Aug 01, 2026 and is one of 2 known issues for this plugin.
Update, patch or deactivate.
Update Support Genix to 1.4.48 or later. Review attachment-download traffic for traversal sequences and cross-ticket access, determine which files may have been returned, rotate secrets if readable configuration files were exposed, and handle private ticket attachments according to the site's privacy obligations.
A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The Support Genix WordPress plugin before 1.4.48 does not prevent directory traversal in its ticket-attachment download route, allowing unauthenticated attackers to read arbitrary files with an allowlisted extension — including other users' private ticket attachments — from the server.