SupportCandy – Helpdesk & Customer Support Ticket System: Privilege escalation or authentication bypass
SupportCandy – Helpdesk & Customer Support Ticket System is affected by privilege escalation or authentication bypass. The vulnerable path is reachable without authentication. A successful request can grant permissions or access that the caller should not possess.
- Component
- SupportCandy – Helpdesk & Customer Support Ticket System
- Plugin slug
supportcandy- Affected
- See vendor advisory
- Safe version
- See mitigation notes
- Published
- Sep 20, 2025
This CVE was published Sep 20, 2025 and is one of 18 known issues for this plugin.
Update, patch or deactivate.
Update SupportCandy – Helpdesk & Customer Support Ticket System to a release outside the affected range, or disable and remove it until a fixed version is available.
No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N