SupportCandy discloses ticket access codes without validating the requester
SupportCandy versions 3.3.6 to before 3.5.3 disclose a ticket's real authorization code before validating the caller's submitted code. An unauthenticated attacker can obtain the secret and use it to read any support ticket's contents.
- Component
- SupportCandy
- Plugin slug
supportcandy- Affected
- 3.3.6 to < 3.5.3
- Safe version
3.5.3- Published
- Sep 09, 2026
This CVE was published Sep 09, 2026 and is one of 21 known issues for this plugin.
Update, patch or deactivate.
Update SupportCandy to 3.5.3 or later. The authoritative record identifies this release as outside the affected range.
A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.
Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.
Technical description
The SupportCandy WordPress plugin before 3.5.3 does not validate a submitted per-ticket authorization code before disclosing the real code to the requester, allowing unauthenticated users to read the contents of any support ticket.
CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N