WordPress security changelog
MEDIUM CVE-2026-1832 Deferred

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk: A security weakness

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk is affected by a security weakness. Exploitation requires at least subscriber-level access. The resulting impact depends on how the affected component exposes the vulnerable operation. The published affected range is <= 2.1.7.

CVE / CNA score 4.3 CVSS 3.1 · security@wordfence.com
NVD score Pending NVD has not published its own CVSS assessment.
Component
Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk
Plugin slug
thrivedesk
Affected
<= 2.1.7
Safe version
> 2.1.7
Published
Jul 11, 2026
Weakness
CWE-862 — Missing Authorization

This CVE was published Jul 11, 2026 and is one of 2 known issues for this plugin.

What to do

Update, patch or deactivate.

Update Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk to a release after 2.1.7, or disable and remove it until a fixed version is available.

A safe version is available, so updating to that version or later is the preferred remediation. If an immediate update is not practical, consider a targeted application patch or temporarily restricting the affected functionality.

Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.

Source record

Technical description

The ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Knowledge Base plugin for WordPress is vulnerable to unauthorized cache deletion due to a missing capability check on the 'thrivedesk_clear_cache' AJAX action in all versions up to, and including, 2.1.7. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the plugin's cache.

CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

References

Primary and upstream sources