ilGhera Support System for WooCommerce: A security weakness

ilGhera Support System for WooCommerce is affected by a security weakness. Exploitation requires at least subscriber-level access. The resulting impact depends on how the affected component exposes the vulnerable operation.

CVE / CNA score 5.3 CVSS 3.1 · security@wordfence.com

NVD score Pending NVD has not published its own CVSS assessment.

Component: ilGhera Support System for WooCommerce
Plugin slug: wc-support-system
Affected: See vendor advisory
Safe version: See mitigation notes
Published: Jan 06, 2026
Weakness: CWE-862 — Missing Authorization

This CVE was published Jan 06, 2026 and is one of 4 known issues for this plugin.

What to do

Update, patch or deactivate.

Update ilGhera Support System for WooCommerce to a release outside the affected range, or disable and remove it until a fixed version is available.

No confirmed safe version is listed. Consider a vendor-supported patch or temporarily restricting the affected functionality while you assess the risk.

Deactivate only when warranted by your risk profile, or when advised by your hosting provider in the limited circumstances where the vulnerability cannot otherwise be mitigated. If you’re unsure which action is appropriate, contact Fused or your hosting provider for guidance.

Source record

Technical description

The ilGhera Support System for WooCommerce plugin for WordPress is vulnerable to unauthorized modification and loss of data due to a missing capability check on the 'delete_single_ticket_callback' and 'change_ticket_status_callback' functions in all versions up to, and including, 1.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to delete arbitrary support tickets and modify their status.

CVE / CNA vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N

References

Update, patch or deactivate.

Technical description

Primary and upstream sources