Email Spam¶
Start here when reviewing unwanted mail, spam filtering, or delivery issues that look like spam controls. Use the email settings finder for connection problems, and use the spam guides when messages are being filtered, challenged, rejected, or delayed.
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Outbound filtering
Review why outgoing messages may be delayed or blocked by Fused outbound filtering.
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BoxTrapper
Understand the challenge-response spam tool before enabling it on a mailbox.
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Filters
Sort or redirect messages using account-level mail filters.
What To Check First¶
- Confirm the mailbox can send and receive normal messages.
- Check webmail to see whether messages are landing in junk or another folder.
- Review whether a forwarder, filter, or challenge-response rule is active.
- If outgoing mail is rejected, save the full bounce message before changing settings.