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Common Email Tasks

Creating an email account

  1. Login to cPanel
  2. Navigate to Email accounts
  3. Select +Create to create an email account.
  4. Populate the fields as desired.

Once created, an email account can be used in conjunction with an email client, webmail or by software.

Video: Creating an email account

Deleting an email account

  1. Login to cPanel
  2. Navigate to Email accounts
  3. Select Manage next to the relevant account.
  4. Scroll down to the bottom of the page & select DELETE EMAIL ACCOUNT.

Email account passwords

Resetting an email account password (without the password)

  1. Login to the Fused client area
  2. Navigate to services > my services.
  3. Select Active on the far right next to the relevant web hosting account
  4. Select Email Accounts underneath the quick shortcuts section.
  5. Select the Manage link next to the relevant email account to reset the password.
  6. Populate a new password beneath the New Password section.
  7. Hit Update Email Settings link at the bottom of the page. All set!

You can then use the new password to access your email account.

If you have cPanel access...

Most account related features are readily available via cPanel, including resetting email account passwords. If you only have cPanel access, you can use the Email Accounts section to manage accounts.

Changing an email account password (with the account's password)

  1. Login to webmail (generally, via your url but with /webmail/ attached — e.g.
  2. If you've successfully logged in, in the upper right select the dropdown ([email protected])
  3. Select Password & Security
  4. Enter your new password into each field & hit save.

You can now wield that new password with the account immediately.

Email forwarders

Email forwarders allow you to setup aliases for accounts. For example, we might want [email protected] & [email protected] to go to [email protected]. Instead of configuring accounts for both sales & info, we could setup a forwarder to forward messages that arrive at those accounts to [email protected]

The advantage is that you end up with less accounts (and passwords) to manage.

Adding an email forwarder

  1. Login to cPanel
  2. Navigate to Forwarders
  3. Select Add Forwarder
  4. Populate the details as necessary and select Add Forwarder.

Managing email account quotas

You may find yourself low on storage, adjusting your email account's quota is a few steps.

  1. Login to cPanel
  2. Navigate to Email Accounts
  3. Scroll down to the list of active email accounts, & select Quota next to the relevant one.
  4. Plug in a new quota as desired & hit save.

Whitelisting or blacklisting an email address or domain

You can blacklist or whitelist domains or email accounts from sending to you. Here are instructions on how to do that via our control panel, cPanel.

  1. Login to our client area
  2. Navigate to services > my services
  3. Select active on the far right next to the relevant account
  4. Login to cPanel on the left
  5. Use the search function to search for filters, and select Global Email Filters (or Email Filters to manage filters for a specific user).
  6. Next, select Create a New Filter
  7. Then populate the fields as desired. A simple example would From, Contains and then enter the email address in the rule field available, & hit Create. An example is below:

example email filter

Last update: 2020-09-09