Common Email Problems

If you suddenly experience all of your emails redownloading & appearing unread, you've likely got one of three possible causes:

Connection Errors

Old messages suddenly start downloading again.

If older email messages suddenly start appearing in your inbox as if they're new, here are a few potential culprits:

Quota

When an email account or hosting account hits it's quota, it corrupts an account related cache that marks all email as unread.

To correct this increase your email account quota.

Outlook Profile Corruption

If you're an outlook user, less frequently, but still periodically the cause it's possible that your Outlook account profile has corrupted.

To correct it, follow these instructions depending on outlook version:

Outlook 2007

  1. In Outlook 2007, click Tools > Account Settings.
  2. On the Email tab, select your account (profile), and then click Repair.
  3. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook 2010, 2013, or 2016

  1. In Outlook 2010, 2013 or 2016, click File.
  2. Click the down-arrow next to Account Settings, and then Account Settings.
  3. On the Email tab, select your account (profile), and then click Repair.
  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Spam

Fused has several levels of spam filtering by default, which should cope with the bulk of messages you receive. You're welcome to take it a step further and enable local filtering as well, which is where SpamAssassin steps in.

Setting up some basic spam filters

Let's setup a filter to move any incoming spam to a junk folder for a particular email user. You can play with these settings, but we recommend you always deliver spam to a specific folder rather than setting it to delete automatically.

You can create this rule globally, or, for a single user. This same filtering system can be used for granular filters, but we don't cover that here.

Creating a global spam filter

Global spam filters apply to all email addresses on an account, use them wisely.

  1. Login to cPanel.
  2. Select 'Global Email Filters'
  3. Select 'Create new filter'
  4. Populate a name in the 'Filter name' field, for ex., 'viagra spam'
  5. Change the 'From' dropdown to 'Spam Status'
  6. Change the 'Contains' dropdown to 'begins with'.
  7. Insert the word 'Yes' (Note the capitalized Y) in the field available.
  8. Change the 'Actions' dropdown to 'Deliver to a folder' & hit browse.
  9. From here, select your junk folder and hit create.

Creating a spam rule for a single user

Rules for a single user apply to just that user.

  1. Login to cPanel.
  2. Select 'Email Filters'
  3. Select 'Create new filter'
  4. Populate a name in the 'Filter name' field, for ex., 'spam'
  5. Change the 'From' dropdown to 'Spam Status'
  6. Change the 'Contains' dropdown to 'begins with'.
  7. Insert the word 'Yes' (Note the capitalized Y) in the field available.
  8. Change the 'Actions' dropdown to 'Deliver to a folder' & hit browse.
  9. From here, select your junk folder and hit create.