Account Users & Contacts¶
Fused allows you to invite various contacts to your account, anywhere from billing users, developers & anyone else that might need access within your organization (or outside of it).
We offer two different options from a contact standpoint — users & contacts:
- Users allow you to divvy out various types of access to your accounts, particularly useful for developers & other team members. We cover adding a user below.
- Contacts allow you to simply ensure other members of your organization are carbon copied on various emails. We cover adding a contact below.
-
Add a developer
Add a developer to your account.
-
Add a billing team member
Configure a user to manage invoices & pay.
-
CC a user on Fused emails
Add a contact to get carbon copied on certain emails.
-
Contact Fused
Unsure? We'd love to help!
Managing New Users¶
In order to add an additional users to your account:
- Login to our client area.
- Upon logging in, select
Hello, Your name
in the upper left. - From there select
User Management
. - Use the
Invite New User
section to add new users, who'll receive an email and be able to accept account access. - Select
Choose Permissions
, and add the following options for each type of contact:
Developer Access
Permission | Access |
---|---|
View Products & Services | This allows them to view your products / services |
Perform Single Sign-On | This allows them to sign-in to your hosting accounts |
View & Open Support Tickets | This allows them to contact us on your behalf |
Billing Team
Permission | Access |
---|---|
View & Pay Invoices | Self-explanatory |
View & Pay Quotes | Self-explanatory |
Extended Explanation of user permissions¶
Permission | Feature | Use-case/dangers |
---|---|---|
Modify Master Account Profile | Allowing master account profile modifications, thereby allowing a sub-account the ability to modify the master profile/contact information. | Company owners who might need to update contact details. Enable only when necessary. |
Perform Single Sign-on | Single sign-on access allows a sub-account direct access to hosting accounts. | Great for developers/teammates that need access to a hosting account, but may not need the username/password. Allows unfettered access to 100% of hosting accounts, enable only when necessary. |
Manage Domain Settings | Allowing domain settings to be managed let's a sub-account modify dns, domain contacts, retrieve an epp, etc. | IT management in rare circumstances. Enable only when necessary. |
View Products & Services | Checking this allows the sub-account to view an account's products & services | Billing, IT |
View & Accept Quotes | Allows a sub-contact to view & accept quotes | IT Provisioning, Marketing |
View & Manage Affiliate account | Allows a sub-contact to view & manage an account's affiliate details | Self-explanatory |
Place New Orders/Upgrades/Cancellations | Allows a sub-contact to place new orders, perform upgrades, and cancel accounts | IT Management, we recommend against giving out this feature as it supports instant cancellation requests |
View & Manage Contacts | Allows a sub-contact to generate additional contacts/sub-accounts | IT Management, Company owners |
View & Modify Product Passwords | This allows a sub-contact to see service passwords | We recommend using single sign-on as an alternative |
View Domains | This allows a sub-contact to view domain names within an account | Allows viewing of domain names, not particularly sensitive |
View & Pay Invoices | This permission allows a sub-contact the ability to view & pay invoices, alongside updating credit card information | Billing |
View & Open Support Tickets | This permission allows a sub-contact the ability to view & create support tickets | Any authorized contact should have this, though note it allows access to historical tickets (and possibly sensitive information) |
View Emails | This permission allows a sub-contact the ability to view an account's email history | Allows historical access to email, possibly revealing sensitive data. We recommend against allowing this |
Adding a contact¶
In order to add new contacts to your account:
- Login to our client area.
- Upon logging in, beneath
Hello, Your name
, selectContacts
- From there you can managing existing contacts, or, use the dropdown to
Add New Contact
(and selecting go).
Contact Email Preferences¶
Most email preferences afforded to contacts are self-explanatory, but we cover them below:
Email Preference | Use-case |
---|---|
General Emails | General Announcements & Password Reminders |
Product Emails | Receive copies of order details, welcome emails, etc. |
Domain Emails | Receive copies of domain name renewal notices, registration confirmations, etc. |
Invoice Emails | Receive copies of invoices & billing reminders |
Support Emails | Allows a contact to receive copies of support tickets submitted to Fused |