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Account Users & Contacts

Fused allows you to invite various contacts to your account, anywhere from billing users, developers & anyone else that might need access within your organization (or outside of it).

We offer two different options from a contact standpoint — users & contacts:

  • Users allow you to divvy out various types of access to your accounts, particularly useful for developers & other team members. We cover adding a user below.
  • Contacts allow you to simply ensure other members of your organization are carbon copied on various emails. We cover adding a contact below.

Managing New Users

In order to add an additional users to your account:

  1. Login to our client area.
  2. Upon logging in, select Hello, Your name in the upper left.
  3. From there select User Management.
  4. Use the Invite New User section to add new users, who'll receive an email and be able to accept account access.

We have a list of recommended permissions defined below depending on contact type. While we'll explain all of the permissions below in full, here are some example roles that we've crafted.

Developer Access

Developers more often than not require access to your control panel / hosting account, and, the ability to submit trouble tickets. We recommend they get the following options:

Permission Access
View Products & Services This allows them to view your products / services
Perform Single Sign-On This allows them to sign-in to your hosting accounts
View & Open Support Tickets This allows them to contact us on your behalf
Billing Team

Your billing team should have a limited amount of access, but we recommend these options at the least:

Permission Access
View & Pay Invoices Self-explanatory
View & Pay Quotes Self-explanatory

Detailed Explanation of user permissions

Permission Feature Use-case/dangers
Modify Master Account Profile Allowing master account profile modifications, thereby allowing a sub-account the ability to modify the master profile/contact information. Company owners who might need to update contact details. Enable only when necessary.
Perform Single Sign-on Single sign-on access allows a sub-account direct access to hosting accounts. Great for developers/teammates that need access to a hosting account, but may not need the username/password. Allows unfettered access to 100% of hosting accounts, enable only when necessary.
Manage Domain Settings Allowing domain settings to be managed let's a sub-account modify dns, domain contacts, retrieve an epp, etc. IT management in rare circumstances. Enable only when necessary.
View Products & Services Checking this allows the sub-account to view an account's products & services Billing, IT
View & Accept Quotes Allows a sub-contact to view & accept quotes IT Provisioning, Marketing
View & Manage Affiliate account Allows a sub-contact to view & manage an account's affiliate details Self-explanatory
Place New Orders/Upgrades/Cancellations Allows a sub-contact to place new orders, perform upgrades, and cancel accounts IT Management, we recommend against giving out this feature as it supports instant cancellation requests
View & Manage Contacts Allows a sub-contact to generate additional contacts/sub-accounts IT Management, Company owners
View & Modify Product Passwords This allows a sub-contact to see service passwords We recommend using single sign-on as an alternative
View Domains This allows a sub-contact to view domain names within an account Allows viewing of domain names, not particularly sensitive
View & Pay Invoices This permission allows a sub-contact the ability to view & pay invoices, alongside updating credit card information Billing
View & Open Support Tickets This permission allows a sub-contact the ability to view & create support tickets Any authorized contact should have this, though note it allows access to historical tickets (and possibly sensitive information)
View Emails This permission allows a sub-contact the ability to view an account's email history Allows historical access to email, possibly revealing sensitive data. We recommend against allowing this

Adding a contact

In order to add new contacts to your account:

  1. Login to our client area.
  2. Upon logging in, beneath Hello, Your name, select Contacts
  3. From there you can managing existing contacts, or, use the dropdown to Add New Contact (and selecting go).

Contact Email Preferences

Most email preferences afforded to contacts are self-explanatory, but we cover them below:

Email Preference Use-case
General Emails General Announcements & Password Reminders
Product Emails Receive copies of order details, welcome emails, etc.
Domain Emails Receive copies of domain name renewal notices, registration confirmations, etc.
Invoice Emails Receive copies of invoices & billing reminders
Support Emails Allows a contact to receive copies of support tickets submitted to Fused

Last update: 2020-10-06